Before requesting a return
The store’s final return and refund conditions are awaiting approval. Contact our team before sending any item back.
Mystery box selections
Mystery items are randomly selected. Contact us if you have a concern about your selection. The final return conditions will be confirmed before online sales open.
Damaged or incorrect items
The proposed support window is to contact us within 7 days of delivery. Include your order number, a description of the issue and photos of the item and packaging so the team can review it.
How to request help
Use the contact page and choose “Damaged item”, or email jltxtoys@gmail.com. Keep the packaging while the issue is reviewed. Do not ship items back until the team provides instructions.
Resolution and timing
Our team will review your case and explain the available next steps. Refund processing times and return shipping arrangements are awaiting final store approval.